Stephanie Emory
Building on over a decade of experience designing and delivering cross-channel customer journeys and marketing automation across multiple industries, Stephanie joined the LEGO Group in 2024. Today, she is embedding user-led journey thinking across the membership organization and driving iterative omni-channel journey building as the bridge between business and tech.
November 5|15:00 – 16:00|Auditorium 1
Journey-led Organisations
What happens when organisations shift from siloed problem-solving to a holistic, journey-led approach? This panel explores how viewing products, services, and operations through the lens of customer journeys can unlock new insights, drive alignment, and transform how teams and leaders think about their roles.
Through real-world examples and diverse experiences, our speakers will discuss the evolution of journey practices, the challenges of scaling them in large organisations, and how to build shared ownership across silos.
